S3 Help Desk


Frequently Asked Questions



> What is S3?
> Do I have an S3 User ID?
> I have an S3 User ID. What do I do now?
> I have not used my account in a long time. When I try to access an S3 protected application, I get a message that my account is disabled. Why is this?
> What web browsers are supported by S3?
> Why are the rules for choosing a password so complicated?
> What else can I do to help keep Xerox resources secure?
> Why do I need a pin?
> What is Identity Management?



What is S3?
S3 stands for Simple, Secure Sign-on. Sites at Xerox hold important information that require a password to view. The purpose of S3 is to give you one password for many sites (so you don't have to remember lots of different passwords). S3 will also automatically remember which sites you have access to and which sites you don't. In order to use S3, you'll need a S3 UserID and a password.

Do I have an S3 User ID?
Many people already have an S3 User ID and simply need to activate their account. If you are in the United States or Canada and you have an active Xerox badge, then you already have an S3 User ID. Your S3 User ID is a two character country code followed by your badge number. For example, If you are a Canadian employee and your badge number is 123456, then your S3 User ID is CA123456. User IDs for employees in the United States begin with US. For ACS users, your S3 User ID is your WIN ID.
If this does not apply to you, please contact your manager or Xerox sponsor to determine your S3 User ID.

I have an S3 User ID. What do I do now?
Before you can use your S3 User ID, you need to activate your S3 account. Activating your account allows you to set your account password and to create 5 questions and answers that can be used to reset your password.

I have not used my account in a long time. When I try to access an S3 protected application, I get a message that my account is disabled. Why is this?
To protect Xerox resources, accounts that are not used for 380 days are automatically disabled. Before you can use your account again you will need to call the helpdesk to go through the proper reactivation procedure.

What web browsers are supported by S3?
Internet Explorer 6 and higher is the Xerox standard. S3 is tested and known to work with these versions of Internet Explorer. Other vendor browsers should work, but S3 functionality is not tested or supported with other browsers.

Why are the rules for choosing a password so complicated?
Sites at Xerox hold important information that require a password to view. Xerox Security requires that passwords be sufficiently complex so that they cannot be easily guessed by others. Once you understand the password rules you will find that it is not difficult to create a password that is both secure and easy to remember. If you would like more information on password security and some tips on selecting a password, please click the link below to watch a brief presentation on Xerox Password Security.
>
Click here to view an online demonstration of Xerox Password Security.

What else can I do to help keep Xerox resources secure?
Passwords are only one way to protect Xerox resources from inappropriate access. We also need to be aware of the many other ways that people can gain improper access to Xerox information. We encourage you to take a few moments to watch this brief presentation on security and social engineering.
>
Click here to view an online demonstration of Social Engineering.

Why do I need a pin?
For applications that require a higher authentication level than the current S3 ID and password, an additional login has been added to the S3 infrastructure to require the S3 ID, password and a PIN.

What is Identity Management?
The objective of Identity Management at Xerox is to provide a centralized means of managing the relationship between a user and their many credentials and entitlements. This is achieved through the Identity Manager (IdM) system. For access to systems and business applications, IdM provides a consistent automated process for managing requests and approvals. This centralized approach will reduce the time required to process access requests while also reducing the potential for errors. In addition Identity Manager provides Xerox the controls and reporting capabilities to meet audit compliance requirements.
>
Click here to learn more about Identity Management



If the above issues don't resolve your current problem, please feel free to seek further assistance by using any of the below means to contact an S3 expert to bring resolution to your problem

United States S3 Service Desk:

     Xerox Infrastructure-supported (full or virtual):
     1-800-337-4979
     E-mail: ITSVCDeskInfrastructure@xerox.com
     Global Imaging Systems (GIS) S3 Service Desk:
     (+1)-585-347-8000
     E-mail:USA.IAM.Service.Desk@xerox.com

ACS Help Desk:

     ACS Shared Services Helpdesk (for Government Healthcare, Government Solutions
      and Transportation Solutions communities only)
     Helpdesk Number: 866-944-1501
     Email ID: acs-sshelpdesk@acs-inc.com
     LTGS Helpdesk (ACS – BPS, Manila)
     Helpdesk Number: 801-304-6600
     Email ID: LTGS.Helpdesk@acs-inc.com
     HRS (BUCK, HCMS, eHRO)
     Buck Helpdesk: 877-311-2825
     Email ID: acs-mshelpdesk@acs-inc.com
     TBO/TEMPE/eHRO
     Helpdesk: 877-711-2274
     Email ID: acs-hcmshelpdesk@acs-inc.com
     ACS Corporate Service Desk (Dallas Based & Dallas Assets)
     Helpdesk Number: 214-841-8108
     Email ID: acs.helpdesk@acs-inc.com

Canada S3 Help Desk:
1-800-275-3392

Sales Agent Helpdesk:
1-800-707-0117, Prompt 3

European S3 Service Desk:
Please contact the local service desk number using this link Service Desks

Argentina S3 Help Desk
Local: (11) 4703-7722
Intelnet: 8*250-7722
E-mail: Soporte.Usuarios@xerox.com

Brazil S3 Help Desk
Intelnet: 8*260-2000
Outside: Rio de Janeiro: +55 (21) 4009-2000 São Paulo: +55 (11) 4239-6996

Chile S3 Help Desk
Local: (2) 338-7473
Intelnet: 8*257-7473
International: (56 2) 338-7473
E-mail: carlos.diomedi@xerox.com

Colombia S3 Help Desk
Local: 4251180 ext 2222
Intelnet: 8*254-2222
International: (+57 1)-4251180 ext 2222
E-Mail: hdcas@co.xaco.xerox.com

Ecuador S3 Help Desk
Local: 2439955 Ext. 2830
Intelnet: 8* 7122830
International: (593) 2439955 Ext. 2830
E-mail: pilar.grijalva@ec.xaco.xerox.com

Mexico S3 Help Desk:
Intelnet: 8*772-3010
Outside: (+52)-55-5326-3010

Nicaragua S3 Help Desk:
Local: 2663388 Ext 5210
International: (505) 2663388 Ext 5210
E-Mail: Tania.Prado@xerox.com

Peru S3 Help Desk
Local: 6166666 ext 3559
Intelnet: 8*251-3559
International: (+51 1)-6166666 ext 3559
E-Mail: fredy.espinoza@per.xerox.com

Venezuela S3 Help Desk
Intelnet: 8*252-4488
International: (+058) 0212-2794488;
E-Mail: fabian.barrera@xerox.com; carlos.moreno@xerox.com; rosana.rey@xerox.com